Frequently Asked Questions (FAQs)
The purpose of the Northwell Health FAQs is to provide patients with the fundamental information required to utilize the portal effectively. They help consumers take advantage of the features of the platform, schedule appointments, get access to medical records, and fix common security and troubleshooting problems.
Northwell Health FAQS
What is Northwell Health?
Northwell Health is a leading healthcare provider based in New York, known for its extensive network of hospitals, outpatient facilities, and specialized care services. It is the largest private employer in New York State and offers a wide range of healthcare services, including primary care, specialty care, emergency services, and rehabilitation.
Why should I create an account?
If you are an existing Northwell patient you can link your existing Northwell records with your online profile by creating an account and verifying your identity. Creating an account also gives you automatic access to the new features we are developing that will give you more control when managing your care.
Regarding registering an account, anyone of legal age can sign up a new account. Go to Sign Up to register one immediately and get it activated according to Northwell Health Portal policy.
Does Northwell Health perform a credit check to verify my identity?
How to login my patient portal?
If you are already an account owner and want to get access to your Northwell Health Portal either access it Employee or Patient Portal Account, make sure your account is activated
- First, visit Northwell Patient Portal Login to sign in.
- Provide your login credentials, for Patients: it requires your Email Address and Password.
Appointments FAQs
Do I need a Northwell Health account to book an appointment?
How do I book an appointment for someone else?
You can book an appointment for someone else by logging in to your account on the Northwell Health app or Northwell.edu and choosing an online bookable provider.
How do I book an appointment?
There are a few ways to book an appointment with a Northwell Health provider—via Northwell.edu, the Northwell Health app or by calling (888) 321-DOCS, option 1.
To check if your provider takes your insurance, log into your Northwell Health account via the mobile app or Northwell.edu. Search for your provider and click on the provider’s profile picture to view the insurance plans accepted. If you do not see the option to view insurance plans, call the practice directly.
Mobile App FAQs
Can I submit an issue or chat with an agent for assistance using the Northwell Health app?
Yes, you can submit an issue or chat with an agent using the Northwell Health app on your mobile phone.
How do I get the Northwell Health app?
The app can be downloaded to your phone from the App Store if you have an iPhone, or the Google Play Store if you have an Android. Go to the Northwell App Download page to get it.
How much does the Northwell Health app cost?
The Northwell Health app is free.
What is the difference between the Northwell Health app and FollowMyHealth?
The Northwell Health app allows you to manage your care within our health system, while FollowMyHealth is a portable health record where you can access medical information from other participating providers—in addition to Northwell Health.
How do I reschedule or cancel an appointment in the Northwell Health app?
You can make changes to your upcoming appointments in the Northwell Health app by clicking the ‘Appts’ icon on the bottom of your screen.
How do I schedule an appointment?
There are a few ways to book an appointment with a Northwell provider – directly within the Northwell Health app, by calling us or submitting an appointment request online.
Billing Questions FAQs
How can I find out how much a service or procedure may cost?
You can use our online expense calculator to get an idea of how much a procedure or service may cost. This estimate will show how much your insurance may cover and how much you may have to pay out-of-pocket. Get and learn more about our online expense calculator at https://www.northwell.edu/manage-your-care/financial-resources/personal-expense-calculator
Can I pay a bill without creating a Northwell Health online account?
Yes, you can pay your Northwell bill without creating an online account. However, you won’t have access to additional billing features. You’ll also need your account or invoice number, which can be found on your paper bill.
How can I tell if my payment was received?
If you submitted your payment online, we’ll send you an email confirmation right away to let you know it was received.
How do I pay a bill for someone else, such as my child or parent?
To pay a Northwell bill for someone else, you’ll need the account or invoice number, which can be found on the paper bill.
Why don’t I see my bill online?
There could be a couple of reasons why you’re not seeing your bill online. Your claim may not be finalized yet, your Northwell online account may not be verified, or the provider or facility the bill is from may not yet be in our online payment system.
Who do i contact for billing concerns and issues?
You can contact the Northwell Health billing support department. Call (888) 214-4066 for billing related assistance.
Financial Assistance FAQs
I received a bill from Northwell Health, but I am uninsured or underinsured and can’t afford to pay it. How can Northwell help me?
Northwell offers personalized financial options like payment plans for qualifying bills. We also have a financial assistance program for eligible patients, which provides reduced fees for uninsured or underinsured patients. Learn more about payment plan eligibility https://www.northwell.edu/help/paying-a-bill/how-do-i-create-a-payment-plan
How can I apply for the Financial Assistance Program?
To apply for Financial Assistance please call us at (800) 995-5727 or visit the Financial Assistance Program page to apply online at https://www.northwell.edu/billing-and-insurance/financial-assistance-programs-policies/apply. Applications are available in multiple languages.
What documentation should I submit with my Financial Assistance Application?
To apply for financial aid, you must provide proof of your current household income and household size. In some instances, you may be asked to provide your recent bank statements of general savings.
What happens if my financial assistance application is denied?
You can appeal the decision by writing to us and submitting any additional information and/or documents that you would like for us to review.
I was approved for the Financial Assistance Program in the past, but I need more medical care. What should I do?
If you need more medical care, please contact the Financial Assistance Unit at (800) 995-5727 so that your prior application can be re-evaluated.